SERVICE

Shipping & returns.

Everything about how your order gets to you, and what you can do if you're not completely happy after all.

Within 2–3 working daysprocessed and shipped
Free shippingfrom €40 within the Netherlands
14 dayscooling-off period for online purchases

Shipping

At Aurecha we do our best to get your order to you as quickly and carefully as possible. Below you'll find everything about our shipping.

When will my order be shipped?

We usually process and ship orders within 2–3 working days.

As soon as your order has shipped, you'll receive a shipping confirmation and track & trace information where available.

Please note that the actual delivery time depends on the carrier. Around busy periods, holidays and promotions, delivery may take a little longer.

Shipping costs

Shipping costs are clearly shown during checkout.

From €40, we ship your order for free within the Netherlands. For orders under €40, the applicable shipping costs are shown during checkout.

Different shipping costs and conditions may apply to other countries. Current shipping costs are shown automatically during checkout.

Where do we deliver?

We ship to the countries available during checkout on our website.

When placing your order, you can select your country while entering your delivery details. The available shipping options and costs are then shown automatically.

Is your country not listed? Feel free to get in touch at info@aurecha.com. We're happy to look at the options.

Did your order arrive damaged?

We pack our products with care. If your order does arrive damaged, please contact us as soon as possible at info@aurecha.com.

Please include your order number and, if possible, a clear photo of the damaged packaging and/or product. We'll gladly find a suitable solution together.

Wrong or incomplete delivery?

Did you receive the wrong product, or is something missing from your order? Let us know as soon as possible at info@aurecha.com.

Include your order number and tell us what is missing or what you received by mistake. We're happy to help.

Questions about your order?

Do you have a question about the status of your order, shipping or delivery? Feel free to get in touch.

Returns

Not completely happy with your order after all? No problem. Below we explain how returns work at Aurecha.

14-day cooling-off period

As a consumer, you generally have a 14-day cooling-off period for online purchases.

The cooling-off period starts on the day after you receive your order. Within this period you can let us know that you wish to withdraw from your purchase. You don't need to give a reason.

SAFETY SEAL

Important for matcha

Our matcha comes in packaging with a safety seal.

Because matcha is a food product, packaging with a broken safety seal can no longer be returned under the right of withdrawal. As long as the safety seal is fully intact, you can return the product within the statutory cooling-off period.

So please make sure not to break the safety seal if you'd like to use your right of return.

Please note: this exception does not affect your statutory rights if a product is, for example, damaged, incorrectly delivered or defective.

How returns work

STEP 1

Register your return

Want to use your right of withdrawal? Send a clear email within the cooling-off period to info@aurecha.com. Please include:

your name
your order number
which product you want to return
and that you wish to use your right of withdrawal

You may also use the statutory model withdrawal form. This is not required.

STEP 2

Send the product back

After registering your return, you have 14 days to send the product back to us.

RETURN ADDRESS

Aurecha
Langendijksestraat 13
4715 PH Rucphen
The Netherlands

Please make sure the product is returned complete and well packed, where reasonably possible. Return shipping costs are at your own expense, unless agreed otherwise.

STEP 3

Get your money back

After a valid withdrawal, we refund the purchase amount, including the standard shipping costs of the original order.

We refund using the same payment method you used for your order, unless we agree otherwise together.

We may wait to refund until we have received the product or until you can show that you have sent it back.

Product damaged or delivered incorrectly?

Did your order arrive damaged, did you receive the wrong product, or is there another problem with your order?

Please contact us at info@aurecha.com before sending the product back. We'll find a suitable solution together.

Any more questions?

We're happy to help.

Email us · info@aurecha.com

RETURN ADDRESS

Aurecha
Langendijksestraat 13
4715 PH Rucphen
The Netherlands

Aurecha, carefully packed, sent with love.

Want to know more? Read our terms and conditions.